Refunds & Returns

Refund Policy

Please contact us at elfilinaessentials@gmail.com within 7 business days of receiving your product to initiate a refund. If 7 business days have gone by since your purchase, unfortunately, we can’t offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. 

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for refund.

Return Policy

You may exchange unopened/unused items within 14 business days of delivery for a full refund. No returns are accepted after 14 days. Custom orders. Shipping and handling charges are non-refundable. All returns must be accompanied by the packing slip. You will need to ensure your return as we cannot be responsible for lost, broken or misdirected returns. Return shipping charges are the responsibility of the customer. 

If your return is due to an error on our part or a defective item, the return shipping will be taken care of by us. Please contact us for instructions. 

Wholesale Returns

Please contact us immediately about the problem within 3 business days of receipt of the merchandise or 3 days after the scheduled delivery date in case of non-receipt.

Returns are subject to a 20% restocking fee in addition to all shipping charges incurred.

Shipping and handling fees are not refundable.